Response from SureStay Hotel, Owner at Surestay Hotel by Best Western Phoenix Airport, Response from Tina M, General Manager at Surestay Hotel by Best Western Phoenix Airport, Review collected in partnership with Best Western. Guests enjoy the comfy beds. The website stated breakfast and no cancellation fees that was total BS. I booked a room in this hotel as my parents are in the at risk population. Looks like the lady at the reception didn’t know how to deal with the system, so just refused me. The room and staff were great! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. SureStay Hotel by Best Western Phoenix Airport is rated "Good" by our guests. Please give us another chance to earn back your trust and we make sure that you will not have to face such inconveniences again. Enjoy free WiFi, free parking, and an outdoor pool. 1 for a two-person trip. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. The SureStay Hotel by Best Western Phoenix Airport is a mid-class hotel and an affordable place to stay. more. But that’s an interesting customer service. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future. Book Surestay Hotel by Best Western Phoenix Airport, Phoenix on Tripadvisor: See 582 traveller reviews, 334 candid photos, and great deals for Surestay Hotel by Best Western Phoenix Airport, ranked #87 of 186 hotels in Phoenix and rated 3.5 of 5 at Tripadvisor. We recommend calling ahead to confirm details. Popular attractions Chase Field and Talking Stick Resort Arena are located nearby. Surestay Hotel by Best Western Phoenix Airport, Phoenix: See 582 traveller reviews, 334 candid photos, and great deals for Surestay Hotel by Best Western Phoenix Airport, ranked #87 of 186 hotels in Phoenix and rated 3.5 of 5 at Tripadvisor. Horrible customer service! We apologize if our staff has been rude to you or that they were not treating you as best as they can. Own or manage this property? Surestay Hotel by BEST WESTERN Phoenix Airport also offers Park and Fly rates (extended car parking) for guest looking to park there car while on vacation/business, please call the hotel directly for Park and fly rates. Surestay Hotel by Best Western is just five miles from Arizona State University, and minutes from popular attractions like Chase Field, US Airways Center and the Phoenix Convention Center in Downtown Phoenix. From AU$73 per night on Tripadvisor: Surestay Hotel by Best Western Phoenix Airport, Phoenix. The only thing they can do better is breakfast. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. Book Surestay Hotel by Best Western Phoenix Airport, Phoenix on Tripadvisor: See 581 traveller reviews, 334 candid photos, and great deals for Surestay Hotel by Best Western Phoenix Airport, ranked #86 of 185 hotels in Phoenix and rated 3.5 of 5 at Tripadvisor. Our guests praise the comfy rooms and the overall value in our reviews. Conveniently located restaurants include Frost A Gelato Shoppe, Cocina Madrigal, and Ajo Al's Mexican Cafe. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. For an unknown reason, they thought i am local. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. Surestay Hotel by Best Western Phoenix Airport: Beware - See 66 traveller reviews, 74 candid photos, and great deals for Surestay Hotel by Best Western Phoenix Airport at Tripadvisor. Breakfast was good for a continental one. Taxes and fees that are shown are estimates only. Are there any historical sites close to Surestay Hotel by Best Western Phoenix Airport? What are some of the property amenities at Surestay Hotel by Best Western Phoenix Airport? Are any cleaning services offered at Surestay Hotel by Best Western Phoenix Airport? SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. paws0810, Thank you so much for your kind comments and review regarding your most recent stay with us. Area was sketchy though so I would not stay here again. See 582 traveller reviews, 334 candid photos, and great deals for Surestay Hotel by Best Western Phoenix Airport, ranked #87 of 186 hotels in Phoenix and rated 3.5 of 5 at Tripadvisor. We’ll even let you know about secret offers and sales when you sign up to our emails. One of our top picks in Phoenix. SureStay Hotel by Best Western Phoenix Airport - Best Price (Room Rates) Guarantee Book online deal and discounts with lowest price on Hotel Booking. There are numerous homeless or doen-on-their-luck characters lurking around the area that make it a bit unsafe. Spacious bathroom and dressing area. Yes, guests have access to a pool during their stay. Venez découvrir et profiter de notre hôtel à côté des principaux sites touristiques. View deals for SureStay Hotel by Best Western Phoenix Airport, including fully refundable rates with free cancellation. *Call about our Park and Fly Packages*The Surestay Hotel by BEST WESTERN Phoenix Airport is just 1.5 Miles from the Sky Harbor International Airport and offers a free 24 hour shuttle to and from the hotel. We are saddened to know that you were not happy with the service you received from our front desk staff during your stay. Nag-aalok ng seating area na may cable TV at premium channels sa SureStay Hotel by Best Western Phoenix Airport. 49-inch LCD televisions come with premium digital channels. The towels looked dirty and were stained. Enjoy free WiFi, free parking, and an outdoor pool. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. We will stay again." Our guests praise the helpful staff and the clean rooms in our reviews. Thank you to the front desk staff for their quick professionalism. Dear Guest, Greetings of the day from our SureStay Hotel!! Response from Tina M, Guest Relations Manager at Surestay Hotel by Best Western Phoenix Airport, Review collected in partnership with Best Western. This hotel is 3.4 mi (5.4 km) from Chase Field and 3.7 mi (5.9 km) from Talking Stick Resort Arena. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. Had to stay for a few days but never got room service or cleaning! We will soon take appropriate actions to make the things right and will also talk to our housekeeping department. Enjoy the sunny weather, evening walks around the city, and end the day in our brand-new remodeled rooms. See 582 traveller reviews, 334 photos, and cheap rates for Surestay Hotel by Best Western Phoenix Airport, ranked #87 of 186 hotels in Phoenix and rated 3.5 of 5 at Tripadvisor. Please contact the property at the number on the booking confirmation on arrival with your arrival details. This is a motel with doors to the outside. The SureStay Hotel by Best Western Phoenix Airport is a mid-class hotel and an affordable place to stay. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. We got there really early in the lobby for the amenity, and it was just as average and nothing more than average. Check in was quick. Naghahain ang motel ng continental breakfast. Réserver Surestay Hotel by Best Western Phoenix Airport, Phoenix sur Tripadvisor : consultez les 581 avis de voyageurs, 334 photos, et les meilleures offres pour Surestay Hotel by Best Western Phoenix Airport, classé n°86 sur 185 hôtels à Phoenix et noté 3,5 sur 5 sur Tripadvisor. I am so sorry that you smelled smoke in your room. Stay somewhere else for your family's sake! Il SureStay Hotel by Best Western Phoenix Airport è un conveniente hotel di fascia media. New LVP flooring. WiFi, parking, and an airport shuttle are free at this hotel. 7 reviews of SureStay Hotel by Best Western Phoenix Airport "We stayed 2 weeks while I was having a lung surgery. I felt like my truck was going to be stripped for parts. Definitely not a family friendly hotel. Prices are calculated as of 07/12/2020 based on a check-in date of 20/12/2020. Now $56 (Was $̶7̶9̶) on Tripadvisor: Surestay Hotel by Best Western Phoenix Airport, Phoenix. Is parking available at Surestay Hotel by Best Western Phoenix Airport? That was very good. SureStay Hotel by Best Western Phoenix Downtown provides Direct TV with over 120 high-definition channels and sports packages. Yes, free parking is available to guests. (While they had vacancies). Book Surestay Hotel by Best Western Phoenix Airport, Phoenix on Tripadvisor: See 581 traveller reviews, 334 candid photos, and great deals for Surestay Hotel by Best Western Phoenix Airport, ranked #87 of 185 hotels in Phoenix and rated 3.5 of 5 at Tripadvisor. I would have given it 5 stars except I found a toothpick next to the Bible. Does Surestay Hotel by Best Western Phoenix Airport have an airport shuttle? However, we have noted down your matter of concerns regarding beds, pillows, and others. Which popular attractions are close to Surestay Hotel by Best Western Phoenix Airport? Please note: Due to Covid 19 we are temporarily not offering breakfast and the pools at the properties are closed as well. 3037 E Van Buren St, Phoenix, AZ, 85008 1-866-599-6674. There isn't any other places to get a bite to eat or safely head to as the entire surroundings are sketchy. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Prices are calculated as of 2020-12-07 based on a check-in date of 2020-12-20. Book SureStay Hotel by Best Western Phoenix Downtown, Phoenix on Tripadvisor: See 913 traveler reviews, 144 candid photos, and great deals for SureStay Hotel by Best Western Phoenix Downtown, ranked #38 of 186 hotels in Phoenix and rated 4 of 5 at Tripadvisor. And they charge me $25 dollars cause my son got a blood nose during the night and stained the sheet.never will stay there again. Tony L, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. A stay at SureStay Hotel by Best Western Phoenix Airport places you in the heart of Phoenix, a 1-minute drive from Celebrity Theater and 8 minutes from Phoenix Convention Center. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. Stay at this business-friendly hotel in Phoenix. Our complimentary breakfast features coffee, delicious pastries and fresh waffles. Guests can make use of the in-room refrigerators and microwaves. According to their policy you can’t stay unless you live more than 40 miles away. See 582 traveller reviews, 334 photos, and cheap rates for Surestay Hotel by Best Western Phoenix Airport, ranked #87 of 186 hotels in Phoenix and rated 3.5 of 5 at Tripadvisor. We’ll even let you know about secret offers and sales when you sign up to our emails. Celebrity Theater is minutes away. People of lower moral character frequent this place and stay here. Come stay with us and be close to all of the adventures Downtown Phoenix has to offer! Prices are the average nightly price provided by our partners and may not include all taxes and fees. Yes, Surestay Hotel by Best Western Phoenix Airport offers an airport shuttle for guests. Thank you for taking the time to give us your honest review and for bringing this to our attention. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hi elanm2013, A big thank you for sharing this five star review of our hospitality and service. FreddieA64, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. Yes, dry cleaning and laundry service are offered to guests. Lots of creepy customers as well! A stay at SureStay Hotel by Best Western Phoenix Airport also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. Prices are calculated as of 28/09/2020 based on a check-in date of 11/10/2020. Welcome to ... SureStay Hotel by Best Western Phoenix Airport Reviews 2.0 out of 5.0. The Surestay Hotel By BEST WESTERN Phoenix Airport offers a free continental breakfast from 6am to 9am, all rooms feature free wireless high speed internet, 40" flat screen TVs, wood flooring, microwaves, refrigerators, and coffee makers. The staff is very nice and it is close to the airport. Traveling from Brazil to LA, I stopped in Phoenix to pick up my parent's car. SureStay Hotel by Best Western Phoenix Airport is easy to access from the airport. The staff is very nice and it is close to the airport. Fine, I stayed at another hotel. Are there opportunities to exercise at Surestay Hotel by Best Western Phoenix Airport? Guests are offered a complimentary 24-hour on demand shuttle to and from the airport when booking a room and the hotel offers park and fly packages. Available ang business center at meeting room para sa mga guest sa SureStay Hotel by Best Western Phoenix Airport. BethJ117, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you ; though I regret to hear that you weren't thoroughly impressed with the location of our motel. They give you the towels in advance room is clean it’s quiet it’s not actually the greatest but it will do. The SureStay Hotel by Best Western Phoenix Downtown is located in the heart of Phoenix, perfect for travelers seeking sunshine, sports, and a fun night out in downtown. Nearby attractions include Great Room Escape & Class Axe Throwing (3.5 miles), The Zone Escape Rooms (4.7 miles), and Epic Escape Game Phoenix (3.4 miles). The SureStay Hotel by Best Western Phoenix Downtown also offers free parking, laundry facilities and a fresh complimentary continental grab-and-go breakfast every morning! Breakfast constituted on the two mornings that I was there as just continental: coffee, juice, cereal, muffin. Please see our partners for more details. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. Both single and double accommodations are offered. Check all reviews, photos, contact number & address of SureStay Hotel by Best Western Phoenix Airport, Phoenix and Free cancellation of Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Please give us time to investigate the matter of your concern so we can do appropriate actions. The constant beeping when they are backing up was pretty loud. We speak your language! This SureStay hotel is newly renovated and the perfect spot for your next visit to downtown Phoenix! We often try to maintain the highest standards of security and services, but clearly, that’s not what happened there and unfortunately, we missed the mark in your case. Your comments help us to understand where we most need to improve for our future visitors and for people like yourself, as we hope you will allow us the opportunity to alter your impressions of our establishment in the future. Since the hotel is an open air, older motel-style, the parking lot was a bit noisy after 10:00PM as well as 5:00AM when guests would leave the hotel in their work vehicles. Tina M, General Manager at Surestay Hotel by Best Western Phoenix Airport, responded to this review Hi elanm2013, A big thank you for sharing this five star review of our hospitality and service. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. The front desk representative informed me I could not stay here as my address is within 30 miles of the hotel. SureStay Hotel by Best Western Phoenix Airport est idéalement situé dans le centre de Phoenix. Claim your listing for free to respond to reviews, update your profile and much more. SureStay Hotel by Best Western Phoenix Airport offers transfers from the airport. Surestay Hotel by Best Western Phoenix Airport, Phoenix: See 65 traveller reviews, 241 user photos and best deals for Surestay Hotel by Best Western Phoenix Airport, ranked #110 of 185 Phoenix hotels, rated 3 of 5 at Tripadvisor. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Unfortunately, unless you like to be awoken by the smell of marijuana at all hours of the night, this is not the hotel to stay at anymore. I had to stay the night at a hotel and called this one. We do appreciate the compliments to our staff and we are all looking forward to seeing you again! Till then, take care and stay safe!! I was surprised. Réservation au meilleur prix et offres exclusives toute l'année. We hope you'll return someday to see how we're improving. From AU$73 per night on Tripadvisor: Surestay Hotel by Best Western Phoenix Airport, Phoenix. I hope that this will not deter you from enjoying our accommodations and services in the future. Now £44 on Tripadvisor: Surestay Hotel by Best Western Phoenix Airport, Phoenix. Free Wi-Fi is offered in each air-conditioned guest room at SureStay Hotel by Best Western Phoenix Downtown. What are some restaurants close to Surestay Hotel by Best Western Phoenix Airport? Surestay Hotel by Best Western Phoenix Airport, Phoenix: 581 Hotel Reviews, 334 traveller photos, and great deals for Surestay Hotel by Best Western Phoenix Airport, ranked #86 of 185 hotels in Phoenix and rated 3.5 of 5 at Tripadvisor We will stay again." Even though we could provide boarding passes from the airport, we were still refused a room. Guests can … The rooms are clean. We are highly devastated to hear that you had such a bad experience with us. They had a yogurt machine with fruit, granola, and chocolate toppings. Popular attractions Chase Field and Talking Stick Resort Arena are located nearby. Both single and double accommodations are offered. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us. We just needed a place to sleep before our flight out of Phoenix. Book Surestay Hotel by Best Western Phoenix Airport, Phoenix on Tripadvisor: See 66 traveler reviews, 241 candid photos, and great deals for Surestay Hotel by Best Western Phoenix Airport, ranked #109 of 185 hotels in Phoenix and rated 3 of 5 at Tripadvisor. Yes, pets are typically allowed, but it's always best to call ahead to confirm. It was fun while it lasted. Beds were comfortable. Now £46 on Tripadvisor: Surestay Hotel by Best Western Phoenix Airport, Phoenix. SureStay Hotel by Best Western Phoenix Airport is rated "Good" by our guests. The rooms are clean. The Surestay Hotel By BEST WESTERN Phoenix Airport offers a free continental breakfast from 6am to 9am, all rooms feature free wireless high speed internet, 40" flat screen TVs, wood flooring, microwaves, refrigerators, and coffee makers. Couples particularly like the location — they rated it 8. Stay at this business-friendly hotel in Phoenix. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition. The one lady (shorter heavy set dark skin) was extremely rude when asked for basic things (TP and towels). Kasama sa en suite bathroom ang libreng toiletries at hairdryer. Book Surestay Hotel by Best Western Phoenix Airport, Phoenix on Tripadvisor: See 581 traveller reviews, 334 candid photos, and great deals for Surestay Hotel by Best Western Phoenix Airport, ranked #86 of 185 hotels in Phoenix and rated 3.5 of 5 at Tripadvisor. The staff was very accommodating and professional and they quickly booked me a comfortable but inexpensive room. Odawg17. SureStay Hotel by Best Western Phoenix Airport offers 95 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary weekday newspapers. Are pets allowed at Surestay Hotel by Best Western Phoenix Airport? Please keep us in mind for your next stay in the area. Phoenix Convention Center is 0.6 miles from the property. Kamihameha, Thank you for bringing to our attention your experience with our staff and comments regarding your stay in our hotel. Stay the night at a Hotel and called this one mga guest sa Surestay Hotel by Western. Are offered to guests Best Western Phoenix Airport est idéalement situé dans le centre de Phoenix dry. Lodge Phoenix Hotel Phoenix, AZ, 85008 1-866-599-6674 late to the Airport and comments regarding most! 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